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Water Damage

Arrange Flood Cleanup in & Around Kitchener Before Mold Begins to Grow!

When a flood occurs at your home or business, it is critical that you act quickly to prevent further damage to the building and/or contents. Since 1997, First Response Restorations has been performing flood cleanup in Kitchener, Waterloo, Cambridge, and Guelph for residential, commercial and industrial customers. Our team of property restoration specialists is certified and fully trained to restore and repair your property following water loss/water damage.

The following is a general outline of what needs to be completed:

Clean water less than 24 hours old.

Minor contamination of water or clean water after 24 hours.

  • Make sure there are no safety hazards – electrical hazards, falling ceiling material, etc.

  • Turn off the water supply line at the source

  • Extract all standing water

  • Remove all non-affected items to a safe, dry area – artwork, electronics, books, etc.

  • Detach the carpet, if any, to facilitate removal of the under pad – remove the under pad

  • Reattach the carpet for drying

  • Block up all remaining content items to prevent, or minimize, further damage

  • Clean and disinfect the concrete or wood subfloor

  • Set up high-volume air movers and dehumidification

  • Notify your insurance broker

  • Monitor drying progress – add or remove equipment as needed

  • After drying is completed, assess the extent of damage.

Grossly contaminated - May contain pathogenic, toxigenic, or other harmful contaminants. This includes water from beyond the trap, some ground water, industrial waste water and water affected by the living conditions within the building.

  • Make sure there are no safety hazards – electrical hazards, falling ceiling material, etc.

  • Turn off the water supply line at the source

  • Call First Response Restorations immediately! This type of loss may cause serious health issues if not attended to properly.

Learn more about how our Contents Recovery Team handles CONTENT DAMAGE.

The above information is to be used as a guideline only. Every situation is unique and needs to be addressed differently. If water is not dried quickly and completely, secondary issues may develop such as mould growth, unpleasant odours, poor air quality and further building damage. First Response Restorations uses several tools to ensure that the building is completely dry. We may use moisture probes, non-invasive moisture meters, relative humidity meters, thermal imaging cameras or a combination of all. We guarantee your space and its contents will be dry when we are finished.

Call us now if you’ve experienced a water-related loss at your property and we will be there promptly. If we are on a service call when you attempt to contact us, we will return your call within 10 minutes. For emergency service, we can usually be onsite to assist you within one hour.


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Contact Us

First Response Restorations Inc

172 Washburn Dr

Kitchener, ON 

N2R 1S2


Toll Free: 1-888-647-3334




Service Area

Waterloo Region | Wellington County | Stratford | Woodstock | Paris | Brantford | Elora | Erin | and all customers within a 40-minute radius of our Kitchener office

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