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Content Damage

Restore Content in Kitchener & Surrounding Areas Following Flood or Fire Damage

When the contents of your property are damaged due to fire, water damage or any other unplanned event, it is important to have your home’s or business’ contents handled by professionals. Using industry-leading equipment and specialized training, First Response Restorations can restore content in Kitchener, Waterloo, Cambridge, and Guelph. We specialize in content handling, content cleaning and content storage.

At First Response, we realize that the contents of your property represent important moments throughout your life...pictures, gifts received, the piece of furniture you searched for diligently, your favorite dress, etc. The following is a general outline of how First Response will care for your contents:

First Response will arrange a site inspection and determine handling requirements as follows:

  • Determine the specific cause of damage to the contents

  • Determine if the site is safe for the customer and our staff

  • Take pictures or video of all damaged contents – room by room

  • Determine if there are high value items that require special handling – document them

  • Categorize the different types of content items being processed

  • Confirm with the customer that cleaning of the items will return value to them

  • Create a detailed list, with pictures, of all items being disposed of

  • Create a detailed, room by room, inventory list of all items being moved off site for cleaning

  • Pre-clean items as needed to prevent further deterioration

  • Pack into boxes and protect all content items for moving

  • Provide the customer with a USB memory stick of the complete inventory list

  • Load our moving truck and deliver to our cleaning facility

  • Separate all contents into categories for cleaning – several different methods are used (Fireline cleaning system, laundry, dry cleaning, hand cleaning, sponging, etc.)

  • Test clean items that may not respond to cleaning satisfactorily

  • Clean all items that will respond to cleaning using the above noted methods

  • Using new boxes and protective packing materials, repack the contents into secure crates

  • Once all content cleaning is completed, arrange for a re-inspection with the customer

  • With customer re-inspection complete, store the contents until needed

Return of Contents

  • Arrange the return of the contents with the customer

  • Unpack and place all contents, room by room

The information above is meant to be a guideline only. Every situation has unique circumstances that may cause us to deviate from the norm. Contact us today to arrange content restoration, fire-damage repairs, or 24-hour emergency response. We can be there within the hour!


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Contact Us

First Response Restorations Inc

172 Washburn Dr

Kitchener, ON 

N2R 1S2


Toll Free: 1-888-647-3334




Service Area

Waterloo Region | Wellington County | Stratford | Woodstock | Paris | Brantford | Elora | Erin | and all customers within a 40-minute radius of our Kitchener office

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