About us

First Response Restorations | Specially Trained Disaster Recovery Team

First Response Restorations is a family-owned and operated disaster recovery business established in 1997, but we’ve been working in Kitchener, Waterloo, Cambridge, and Guelph performing disaster cleanup since 1985. Our staff is highly trained and certified with industry-leading bodies such as the Institute of Inspection Cleaning and Restoration Certification (IICRC) and the Disaster Services Network (DSN).

Contents Recovery

The contents division at First Response Restorations will unpack, clean, deodorize and restore the contents of your property, then pack them up and return them to you in pre-loss condition. We respond to emergency property damage situations involving commercial, industrial and institutional structures.

We are trained and certified to respond to the following:

  • Mould damage

  • Wind damage

  • Vehicle impact damage

  • Trauma situations

  • Break-in damage

  • Vandalism

  • Odour control

We are dedicated to providing you with timely disaster recovery and restoration, repairs and cleanup which is why we respond promptly to your call. If we are busy helping other customers we will return your call within 10 minutes. We can usually be at your location within the Kitchener area to begin cleanup services within one hour. Our fleet includes 14 service vehicles to ensure we are there when you need us most.

Call First Response Restorations today to arrange cleanup and restoration services if your property has experienced a flood, fire, wind damage, vandalism or burglary. Or workmanship is guaranteed for 5 years and we are fully insured.

News Release

Kitchener, Ontario - June 6, 2018
After twenty years in separate businesses, Ken and Doug Woodhouse, of Woodhouse Group Inc., and their brother Jim Woodhouse Jr., of First Response Restorations Inc., are reunited in the disaster restoration industry.

Woodhouse Group Inc., a full-service contractor, announced Friday, May 31, 2018, that it has acquired restoration contractor First Response Restorations Inc. This acquisition positions Woodhouse Group Inc. as one of the largest and most experienced disaster restoration and general contractor companies in the Waterloo Region.

Together, Woodhouse Group Inc. and First Response Restorations Inc. will reinforce their service offerings and provide greater opportunities for existing and future employees of both companies.

VP of Construction Jay Boyer commented, “The addition of First Response Restoration solidifies our presence in the insurance restoration industry and sets the footprint to re-establish Woodhouse as the go to company for disaster restoration and emergency response services.”

About Woodhouse Group Inc. and First Response Restorations

Jim Woodhouse Sr. established Woodhouse Contracting Ltd. in 1968 as a siding, window and door installation company. Jim Sr. was joined by his son Ken Woodhouse in 1981, followed by Ken’s brothers Jim Woodhouse Jr. and Doug Woodhouse. Together they grew the business into a residential and commercial contracting company.

In 1987, Woodhouse Contracting Ltd. expanded to include disaster restoration services which became their primary focus through the 1990s.

In 1997, Jim Woodhouse Jr. left to start his own disaster restoration business, First Response Restorations. Jim was joined in 2003 by his son, Mike Woodhouse, who held a variety of positions, eventually becoming Sales Manager. First Response Restorations increased to 25 staff and became a member of two premiere industry associations, EMRG and DSN.

Meanwhile, Woodhouse Contracting Ltd. continued to grow to nine locations in Southern Ontario. The partners sold their disaster restoration business in 2007 and stayed on with the new entity until 2011. Lead by partner Jay Boyer, Woodhouse re-emerged in late 2012 as a general contractor, operating under Woodhouse Group Inc.

The business welcomed a third Woodhouse generation in 2015 as Ken’s son Joe Woodhouse CPA, CMA, was promoted to the position of CFO and partner.

Over the past three years, Woodhouse Group Inc. has grown and now markets themselves as “Your Full Service Contractor,” offering general, disaster and environmental contracting services.

First Response Restorations will continue to operate as First Response Restorations Inc. Jim Woodhouse Jr. remains on as Senior Manager, Disaster Restoration. Mike Woodhouse takes on the position of Project Manager. The acquisition positions the original founder’s grandsons’, Mike Woodhouse and Joe Woodhouse, as integral components to the business's success in the future, solidifying the Woodhouse legacy.

“Twenty years ago, the family business went in two different directions and gained different strengths, knowledge and skills. Reunited, we have more resources, trained staff and expertise,” said Jim Woodhouse Jr. “Together we have become the strongest restoration contractor in the area, better positioned to serve our clients and our community.”

Click these links to learn more about Woodhouse Group and First Response Restoration.


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Contact Us

First Response Restorations Inc

172 Washburn Dr

Kitchener, ON 

N2R 1S2


Toll Free: 1-888-647-3334



Service Area

Waterloo Region | Wellington County | Stratford | Woodstock | Paris | Brantford | Elora | Erin | and all customers within a 40-minute radius of our Kitchener office

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